Delivery & Returns

Welcome to MQ Modern Living, your hassle-free route to upgrading your home with Miele appliances. Below is everything you need to know about our delivery services and how we handle returns, ensuring your shopping experience is both smooth and satisfying.

Delivery Information:

Quick Dispatch:

We aim to send off all orders within 24 hours, except on weekends and public holidays. We provide various delivery options to best meet your requirements.

Next Day Delivery:

Available on select items, this option is ideal if you’re keen to receive your new appliance promptly.

Delivery Confirmation:

 You’ll receive an email confirming the delivery date of your Miele appliance, so you’ll know precisely when to expect it.

Personal Touch:

We’ll give you a ring on the day of delivery to confirm everything is on track, ensuring a seamless delivery process.

If you’re Not At Home:

If you’re not available at your home on the confirmed delivery date and agreed delivery time, you may be liable for the cost of return delivery. Please ensure you’re available to receive your delivery as scheduled to avoid any unnecessary charges.

Returns & Exchanges:

30-Day Returns:

Not entirely satisfied with your Miele appliance? Return it within 30 days in its original condition and packaging for a full refund or exchange.

Straightforward Returns:

Initiating a return is easy. Just contact our customer service for guidance and a return authorization number.

Prompt Refunds:

After we’ve received and checked your return, we’ll refund you via your original payment method within 7-10 business days.

Exchange Options:

Interested in a different model? Let us know when you request a return. Subject to availability, we’re happy to facilitate an exchange.
Important Details:

Certain Items Are Non-Returnable:

Customised or personalised Miele appliances are final sale unless they arrive faulty. Check product specifics before purchasing.

Return Shipping Costs:

If you change your mind, you might need to pay for return shipping. For incorrect or faulty items, we’ll cover the cost.

MQ Modern Living Promise:

We maintain the right to verify that returns adhere to our criteria, protecting against returns outside the 30-day period or items not in their original condition. Our commitment to fair and transparent practices ensures your satisfaction is our priority.

Need Assistance?

If you have any questions or need further information, our friendly customer service team is here to ensure your MQ Modern Living experience is nothing short of excellent. Don’t hesitate to get in touch!